Shipping policy

At Luxodate, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition as when you received it

  • The product must be returned in its original packaging with all included materials

  • A receipt or proof of purchase must be provided

Returns will only be accepted if the product meets these requirements.

Items Eligible for Return

Returns may be approved in the following cases:

  • The item was damaged during shipping

  • You received an incorrect product that does not match your order

How to Request a Return

To start a return, please contact our support team at:

Email: Contact@luxodate.com

Please include your order number and a brief description of the issue. If your return request is approved, we will provide you with the return shipping address along with detailed instructions on how to send your package.

Important: Items returned without prior authorization will not be accepted.

If you have any questions regarding returns, feel free to contact us at Contact@luxodate.com.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us as soon as possible at Contact@luxodate.com so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

Unfortunately, we cannot accept returns for the following:

  • Items ordered incorrectly by the customer

  • Used, worn, or opened products

  • Returns requested after the 30-day return period

  • Items shipped to an incorrect address provided by the customer

  • Sale items or gift cards

Exchanges

If you wish to receive a different item, the quickest solution is to return the original product (if eligible) and place a new order for the desired item. Standard shipping charges may apply.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method.

Please note that it may take several business days for your bank or credit card provider to process and post the refund to your account.